Effective Date: 6.1.2025

This Privacy Policy describes how ProcureSync (“we”, “us”, or “our”) collects, uses, and shares information when merchants install or use our app. We are committed to protecting the privacy and security of your data and complying with applicable privacy laws and Shopify requirements.

1. Information We Collect

When you install and use the ProcureSync app, we may collect the following types of information:

  • Merchant Information: Store name, store URL, contact name, and email address

  • Shop Data: Product catalog, order data, and relevant metadata to enable punchout catalog functionality

  • Procurement System Details: Configuration information needed to support integrations with Coupa, Jaggaer, and other procurement platforms

  • App Usage Data: Logs related to app usage (e.g., punchout sessions, order attempts, configuration changes)

  • Technical Data: Browser type, IP address, device type, and operating system (for performance monitoring and diagnostics)

We do not collect or store payment information, customer personal data (from your buyers), or any information unrelated to the functionality of the app.

2. How We Use Your Information

We use the information we collect to:

  • Enable and maintain punchout and procurement system integrations

  • Configure and manage punchout catalog and order flows

  • Improve the performance, stability, and usability of the app

  • Provide customer support and technical troubleshooting

  • Ensure compliance with applicable legal obligations

3. Sharing Your Information

We do not sell or rent your data. We may share your information only in the following cases:

  • With service providers who help us operate and support the app (e.g., hosting, support tools) under strict confidentiality obligations

  • To comply with legal obligations, enforce our terms of service, or protect our legal rights

  • In the case of a business transfer, such as a merger or acquisition, where the new entity assumes this privacy policy

4. Data Retention

We retain merchant data only as long as necessary to fulfill the purposes described in this policy. You may request data deletion by uninstalling the app and contacting us at the support email listed below.

5. Your Rights

As a merchant, you have the right to:

  • Request access to the data we store

  • Request correction or deletion of your data

  • Revoke consent by uninstalling the app

Please contact us to make any such request.

6. Security

We take data security seriously and implement industry-standard technical and organizational measures to protect your information from unauthorized access, disclosure, or destruction.

7. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will update the effective date and notify you if required by law.

8. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

ProcureSync Support Team

dev@synvo.io